What it does
Students submit support requests, instructors triage and respond — all inside Canvas. No external helpdesk accounts, no context switching.
Ticket submission with category and priority
Instructor triage queue with status tracking
Response threading and history
SLA tracking and response time metrics
Canvas course-scoped — one desk per course
Install in Canvas
Every Holon tool installs through Holon Hub — Hub gives it its licence and its Canvas access.
Add Holon Hub to Canvas once, then open Hub → My Tools → Install. Your Hub key, secret and Config URL are in your customer portal.